Hi all,
New user and forum member here, so far I'm really impressed with the software and its perfect for our needs. Well done to the dev team!
Everything was setup with no problems, however after using the software I'm stuck with an error.
When I attempt to delete a task (or anything for that matter), it asks for me to confirm the action by selecting the radio button 'yes' and entering my password. I do that, but then the red error box shows 'Failed to log you in. Please check your login data and try again'.
I have triple checked the password, and its correct. I've also tried other browsers, but I get the same error. I am logged in with admin access, but this is also happening with 'normal' accounts.
I've looked through the forums for a similar problem, but can't find anything useful. Is there a fix for this, or as a workaround, can I turn off the password authorisation?
Thanks for any help,
Andy
Ok - More testing, and I've solved it.
I simply reset the password, and it works fine. Strange though, its exactly the same password.
Anyway, all good!
Regards
Andy
I read the log and I think it is because of your database.I move projectpier to another machine with another mysql,it's solved.
Thanks for the kindness from the GOD.
I cannot delete a project, message, file, or anything that was added.
When deleting a project, I received a message: "failed to delete selected project" and "failed to delete message" for message, etc.
I have changed my password as mentioned above, but with no success.
I changed the File Storage to "DataBase MySQL" which was also mentioned here and in activecollab forums, and that did not work either.
I even did a whole new install from scratch with a new database, and experience the same exact issues.
Any help or suggestions would be appreciated.
mac: Safari 5.0.2 & FF3.6
db/install: mySQL
running: 0.8.6beta
theme: marine
I am also running into this issue with a project that I copied and now can not delete with the same failed message.
I have tested deleting a copied project and a message. No problems. Please provide details on your setup. I am also suspecting the database. It might be that SQL is generated that is not compatible with the MySQL version that is being used.
I am running:
mySQL 5.1.47
Host: hostmonster
Also - after the install, I received a blank page. A post in an activecollab forum noted it was the cache/autoloader.php file causing the issue and to remove it. I did remove it and it did solve the blank page issue. I am not sure if this issue is related to this "delete failed" issue.
1) Please share your database name and table prefix
A name or prefix with a - in may cause a problem. It should be possible to use a name like pp086-beta but I may have missed some places to handle this properly.
2) Activate all plugins and try again
I saw in the code that if a plugin like forms is disabled and all data is deleted (tables gone), that I still try to delete forms although the table is gone. That is not good... This will be fixed next Sunday.
Oh, the autoloader bug is documented in the Read this first post ;.)
1) My DB name is:
patr_projectpier
*My host auto-populates the prefix (based on domain name) "patr_" when creating a DB, so all DB's are prefixed with "patr_"
Table Prefix is:
PP086_
This was the default that the install populated and I just stuck with it.
2) I activated all of the plugins and it works!
I can delete messages, files and projects now.
Unfortunately, I didn't activate them one by one to see which one actually corrected the issue, perhaps all were required. I also deactivated the undesired ones and it still seems to be working.
Thank you SO MUCH for your help with this! I appreciate you taking the time to look at this issue and provide a solution.
* I didn't catch that autoloader post. Good to know it was documented.
Yes, activating all of the plugins permitted me to delete the project.