Hi!
I setup a ProjectPier installation for my customers and I'm experiencing some problems with the e-mail notifications:
When a new message is created, all selected recipients are properly notified by the system. But when someone adds a new comment to a message, no notifications are sent to the original message author, although he is marked as subscriber.
Where is the problem and how can I solve it?
Thanks for your quick replies in advance.
Are the other users getting notifications? Also, check that its not being trapped or blocked by your mail server or spam service.
check also http://projectpier.org/bug-reports for other details to include
No one is getting any notification for new comments. None of the mails are trapped or blocked, user account notifications and message notifications properly reach their recipients.
Is this really a bug or is such a feature not implemented yet?
Not sure what else the problem might be. I get notified on my installation for all comments on messages, and works fine on several other installations i personally work with so its unlikely that its a bug. Maybe try a fresh install to see if that changes things or if you're comfortable with code, you can turn on the debug option in the config file and see if it reveals any other details.
Our company is having this same problem. It started when the 0.8.0.1 upgrade was installed and has continued with 0.8.0.2 so that should help you guys determine what changes might be causing this.
We are hosting the system at www.dreamhost.com and have used ProjectPier there for as long as it has been available with no problems.
We didn't back up the system as it was (I know my fault). Is the 0.8.0.0 version available somewhere? We need to roll back to make this thing work right.
Hi indivision,
I don't know if the problem is due to the release or not, but for reference, you can download the previous versions from Sourceforge:
http://sourceforge.net/project/showfiles.php?group_id=195833
Please comment back to confirm if it fixes it or not.
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Tim
Thank you for pointing out where I could get the old code. I just replaced the upgraded files with the old ones and notification works normally again. Let me know if I can give any further information to help troubleshoot the issue.
Thanks for the feedback indivision!
One quick question: what language are you using? English?
I'm looking into it...
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Tim
Ok, I figured out where the problems come from. I'll provide a fix for it soon.
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Tim
I posted a patch over there:
http://projectpier.org/node/721#comment-332
I tested it and received email on all the different events that trigger a notification (new user, new password, new message, new comment, new milestone) and it works.
Please let me know if you get to try it and you still have problems.
Post your comments on the issue page, it will be easier to check if the patch is fine.
Thanks!
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Tim
I ended up finding the appropriate files on my FTP:
- language/en_us/errors.php
- language/en_us/site_interface.php
- application/models/notifier/Notifier.class.php
and changing all the references of recepient to recipient. This has fixed all the problems. Thanks Tim for finding this. Project Pier really does rock for me now.
Hi,
i have done all the changes described above und now I get email-notifications at new comments, but not at new Milestones.
someone an idea? =/
ps: thanks to Tim for the patch
Noticing after DL and upgrading to 0.8.0.3 that two of the above (JackBlack 03/01/2008) files have had their typos corrected but one remains needing a correction:
- language/en_us/site_interface.php
Thanks for a great product. Hoping to start to use it; migrating from Basecamp.